At Rosa Services, we talk about treating your property in a respectful way – but what does this mean?
When you start to figure out the difference between an excellent home cleaning company and a generic one, you see how that extra effort and care pays off.
Here are some of the components of how we work that we think distinguish us from other services, where owners and workers are really just treating their work like yet another business opportunity.
Vetting Staff – And Trusting Staff
One of the biggest issues with setting up initial home cleaning services is that people are simply nervous about who’s coming to their property.
We get this, because in some ways, this kind of service call goes against everything that’s pounded into us in learning about home security and being responsible for a property. Why would you let strangers in the door?
With that in mind, the best service companies, ours included, have come up with ways to effectively introduce you to your cleaning people before they ever work unsupervised at your property.
That, plus extensive staff vetting, ensures that we have people who we can trust, and who you can trust. It also helps to value family connections and keep members of various participating families working together toward cleaning tasks and goals.
Your Pets and Children
Some of the other components of top-tier home cleaning service involve looking out for those other members of your family – your children and/or your pets – and some of it has to do with what happens after the cleaning is done.
First of all, we know to respect and care for the health of your furry friends. We make sure that the products and methods that we use are friendly for pets and children, and that pets will be comfortable with the cleaning plan, whatever that is. We also think about the health of your children as we clean your property.
Communications and Scheduling
Here’s another component of respecting a home and a household:
It has to do with respecting your time…
Too many companies end up seeming kind of wishy-washy, because they’re only doing what makes sense for their bottom line, and not accommodating customers.
What that might look like depends on the situation – a company might promise to show, and then not show up. They might consistently bump you from the schedule without telling you why.
We work strenuously to make sure that we honor our contract agreements with you. We have a lot of local customers so we have to manage our books proactively. But valuing our customers’ time ensures that they will want us to come back again and again and build a relationship that is long-term!