Faq

These are the most common questions we get from our clients. If you don’t see your question here, please feel free to reach out to us! We will be happy to talk with you!

HEPA filters, high quality vacuums 

Due to multiple levels of filtration, HEPA filter vacuums are highly effective in removing 99% of particles like dust, allergens, pollen and pet dander. A normal vacuum recirculates these particles back into the air. HEPA-filtered vacuums trap the particles instead. This helps to improve the air quality in your house.

Microfiber cloths 

Microfiber cloths can remove a variety of bacteria and viruses from surfaces without any chemical cleaners.

Swiffer duster 

The fibers trap in dust and allergens, like pet dander or dust mites. Feather duster instead only redistribute dust into the air.

Flat mop with microfiber pads

Flat mops are more hygienic because we use microfiber cloths and once the pad is soiled, we take a clean one. We prefer not use mop buckets as they hold dirty water. 

Safe non toxic products

  • Eco-friendly, non-toxic and all natural products with no harsh chemicals 
  • Steam cleaner – high-temperature steam to clean and sanitize various surfaces in a home, effectively removing dirt, grime, and bacteria without the need for chemicals. It’s safe for natural stones. 

** If it’s a first-time cleaning and a specific surface needs a stronger standard product, we’ll ask about it first.

You can expect us to:

  • Wear face masks 
  • Wear shoe covers the entire time we’re in your home
  • Sanitize hands and put on gloves before entering your home
  • Put on new gloves after cleaning the bathroom and before entering kitchen
  • Fresh and sanitized cleaning cloths for every client, every visit 
  • Use brand-new sponges and dispose them after cleaning – every client, every visit
  • We never carry old toilet brushes, clients provide their own or we bring brand new and dispose them after
  • HEPA filter high efficiency vacuums, which captures 99.97% of particles due to multiple levels of filtration
  • 100% microfiber cloths, eliminates up to 98% of germs from surfaces
  • We use flat mops instead of mop buckets that hold dirty water which increases the risk of cross contamination

*Single use supplies prevent germs from spreading between homes.

We will work with you to customize your house cleaning service. You can add or remove tasks like laundry, dishes, changing bed and covers, cleaning and organizing cabinets and closets. Whatever your routine house cleaning or housekeeping service needs are, professional house cleaners are here to help.

Yes, we do, but we are always open and happy to use the products of your choice. Many of our recurring clients prefer to provide their own vacuum cleaners and we’re totally fine with that.

No, you can make changes to the service or cancel it anytime. We want to earn your business with every visit.

Tips are greatly appreciated but not required. We thank you in advance for your generosity. 100% of the tips go directly to the cleaning technicians assigned the job.

We’re pet lovers! We’ll treat them like our own. Your specific instructions regarding your pets are noted on our work order and will be followed by our team.

No. Each of our professionals signs a contract not to solicit or accept direct employment from our customers.

As a professional house cleaning company, we offer a 100% satisfaction guarantee on all our house cleaning services. If you’re ever unhappy about our results, please let us know within 24 hours. Our team will come back to your home to make it right. We always guarantee you the highest level of home cleaning services. 

For our team’s safety and liability reasons, our cleaning technicians don’t:

  • Clean plastic or aluminum blinds (light dust only)
  • Wash or spot cleaning walls or removing nails
  • Move heavy objects including (though we will clean the area if you have moved them):
              ▪️ Refrigerators (due to potential water line disruption)
              ▪️ Stoves (because of gas or electrical connections)
              ▪️ Affixed appliances (dishwasher, built-in microwaves, etc.)
  • Carpet shampooing, upholstery cleaning and stain removal
  • Clean biohazards and body fluids/waste
  • We do not clean properties with any kind of infestation problem (bugs, vermin, mold, etc.)
  • Any elevated work that requires more than a 2-step stool (if a higher area needs to be cleaned we can safely do it using an extension pole).

Service area

San Francisco. San Mateo, Redwood City, Woodside, Hillsborough, Palo Alto, Menlo Park, San Carlos, San Bruno, Emerald Hills, Atherton, Portola Valley, Burlingame, Belmont, Millbrae, Foster City, Los Altos, Brisbane. Pacifica, Half Moon Bay, Montara.