There’s a difference between a good business that works proactively, and one that only passively offers the minimum in terms of customer service.
What are we talking about? Well, take the house cleaning industry, for example.
People just don’t have time to micromanage a house cleaning service. That’s why they sought out the services in the first place. And with that in mind, they also want to have a service that anticipates challenges and builds in resilience and versatility to get the job done, regardless of obstacles or unanticipated changes that might come up.
Outreach and Follow-Up
You see this from the very beginning when you’re setting up these kinds of contracts. People talk about how they had been looking for a good house cleaning company for years. They just hadn’t been able to get the deal completed and get a schedule set up.
Part of this involves people being leery of other people entering their homes. So the cleaning service has to go the extra mile to show that they operate with integrity. When they can do that, people feel more comfortable setting up a contract…
Proactive Care
Then there’s the care that we take with our customers’ homes. Maybe they have special needs for their pets. Maybe they need a certain standard of cleaning, or have certain allergies to products.
It’s not great to just have people say “please use safe cleaning ingredients” or “please make sure that my dog or cat doesn’t get out.” Those things should be built into the service model so that the customer doesn’t have to ask for them.
In other words, just doing the minimum really isn’t enough in this business. Some companies approach everything with the same kind of passive approach. But here, we’re making an effort to start out on the right footing, and to anticipate anything that might come up during a cleaning contract. That’s part of what has given us the reputation in this community that we so greatly enjoy!
Look back at the blog for more on how we work our philosophy of business. You’ll see why we are one of the most popular cleaning companies in the San Francisco area, and how we work for our customers every day.
Website Tools and More
You can also use our free estimate tool to get started, and read more about our approach. You’ll see on the website that we’re a small family-owned business, and that we’re licensed and insured for your protection. We have a well vetted team and are proud of our detail-oriented approach. We also provide a guarantee of satisfaction, and you can see some of the results in our glowing reviews left by prior customers.
We find that the family approach and the dedicated care that we give to every job lets us connect with our customers in a real profound way. So give us a shout – and let’s get started!