Frequently Asked Questions

Frequently Asked Questions

Here you’ll find answers to common questions about our services and how we work.

How does the booking and service process work?

How it Works

Request a Quote
Call, email, or fill out our form.

Confirm Details
A few photos, a short video, or FaceTime help us prepare your tailored quote and book your cleaning.

Cleaning Day
Your home is cared for with detailed attention.

Secure Payment
After the cleaning, you’ll receive an online invoice.

How We Keep Your Experience Smooth

  • We note your preferences, so every visit is consistent.
  • You’ll receive a reminder the day before your cleaning.
  • On cleaning day, we send an ETA so you know when to expect us.
  • Questions or updates? We’re available by call or text.
  • After the visit, you’ll receive an online invoice, payable by card or Venmo.

Each visit is scheduled thoughtfully, so your quote, team and timing are aligned for the best results

Do you bring your own equipment, or do I need to provide anything?

We bring all the equipment and supplies needed, so you don’t have to provide anything. If you prefer us to use your own products, we’re happy to accommodate.

What cleaning products will be used to clean my home?

HEPA filter vacuums: Capture fine dust, allergens, pollen, and pet dander, helping improve air quality, especially important for allergy-sensitive homes.

Swiffer dusters: Trap dust and allergens instead of pushing them back into the air.

Microfiber cloths: Remove dirt, bacteria, and viruses effectively without chemicals.

Flat mops with microfiber pads: Fresh pads are used for every home; we avoid mop buckets that hold dirty water.

Non-toxic, eco-friendly products: Safe for children, pets and delicate finishes.

Steam cleaner: It uses only water, no chemicals. The high temperature sanitizes and safely cleans many types of surfaces. It’s very effective at removing mildew in natural stones in shower grouts.

First-time cleaning protocol: If a surface needs a stronger product, we’ll check with you before using it.

What sanitary protocols do you take for safe cleaning?
  • We follow consistent practices in every home to reduce the risk of cross-contamination.
  • Shoe covers are worn the entire time we’re in your home.
  • Gloves are changed between rooms, especially after bathrooms and before kitchens.
  • Fresh, sanitized microfiber cloths are used for each client.
  • Brand-new sponges are used and disposed of after every cleaning.
  • Only paper towels are used for toilet cleaning.
  • Single-use supplies and these hygiene steps help keep every home safe and sanitary.

Single-use supplies and these hygiene steps help keep every home safe and sanitary.

Are you licensed and insured?

Yes. Rosa Cleaning Services is a fully licensed and insured LLC. You can feel confident knowing your home is in the hands of an established professional cleaning service that values your trust and peace of mind.

Is a contract required for service?

No. You can change or cancel your cleaning service anytime — there’s no long-term agreement. We want to earn your business with every visit.

Do you offer a service guarantee?

Yes. We offer a 100% satisfaction guarantee on all services. If you’re ever unhappy, let us know within 24 hours and our team will return to make it right. Many clients consider us among the best cleaning service San Francisco and Peninsula.

Can I tip the cleaners?

Tips are appreciated but never required. 100% of tips go directly to the cleaning team who worked in your home.

How do you handle pets during cleaning?

We’re pet lovers and will treat them like our own. Any instructions regarding your pets are noted on your work order and followed by the team.

Are there services you don’t provide?
  • Fireplace cleaning
  • Washing or spot-cleaning walls
  • Hand-wiping mini blinds (we Swiffer dust only)
  • Carpet or upholstery shampooing and stain removal
  • Specialized floor treatments or floor restoration
  • Disassembling or cleaning chandeliers and other light fixtures
  • Mold removal
  • Pet waste or litter box cleaning
  • Biohazard or pest-related cleanups
What are the safety limitations for your team?

Our team does not perform the following tasks:

  • Handle biohazards or any property with an infestation (mold, bugs, rodents)
  • Move or lift heavy furniture or items over 15 lbs.
  • Pull out appliances such as stoves, refrigerators, or washers/dryers
  • Climb higher than a two-step ladder (we use an extension pole up to 12 feet for hard-to-reach areas)
  • Clean exterior windows above ground level
  • Clean pet waste (litter boxes, accidents)
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